In order to increase customer’s satisfaction, the company operates a warranty service. We provide feedback, consider the requests (claims from customers) received and work with discrepancies within the framework of warranty obligations.
The procedure for satisfying claims is carried out in accordance with GOST RV 0015-703-2019 “System for the development and launch of military equipment. The procedure for filing and settling complaints. Basic provisions ".
As a result of audits carried out by the certification body RNII Electronstandard, the Company's quality management system meets the requirements of GOST R ISO 9001-2015 and GOST RV 0015-002-2012 in the Military Register Voluntary Certification System.
The quality of the products is confirmed by both Russian and international classification societies: Russian Maritime Register of Shipping (RMRS), Russian River Register (RRR), Det Norske Veritas and Germanischer Lloyd (DNV GL).
In 2017, JSC "United Shipbuilding Corporation" audited JSC "GESER" as a supplier of ship equipment. As a result, GESER JSC was classified as a reliable supplier - category A (low degree of risk, with a final score of 84.56).